Welcome to the Customer Service Hub
How can we help you today?
Popular Questions & Answers
1-800-Flowers.com and FruitBouquets.com, delivers gifts by a carrier such as UPS, FedEx, or the United States Postal Service.
Gifts you send will be packaged as given below:
Delivery by a Parcel Carrier
Items shipped by a carrier, will come packaged in a box. Your complimentary card message will be included in a plastic sleeve affixed to the outside of the box:
The Federal Express and UPS shipping labels will have the following information.
1. The return address showing 1-800-Flowers.com and FruitBouquets.com as the shipper. 2. The 1-800-Flowers.com and FruitBouquets.com customer service phone number listed just below the return address. 3. The sender's order number and our product code for the selected gift. 4. The Federal Express or UPS tracking number.
- Items shipped by a Carrier such as FedEx, UPS, or the US Postal Service cannot be delivered to Funeral Homes, Hospitals, or Rural Routes.
- Due to many schools' security regulations, delivery to schools cannot be guaranteed.
- Due to state regulations, we are unable to ship wine to/within certain states. Please read our FAQ's About Wine for further information.
Peak Holiday Times
The floral and gift business experiences an increased volume of orders during major holiday periods, such as Halloween, Thanksgiving, Christmas, Valentine's Day, and Mother's Day. While we ordinarily can guarantee delivery on the exact date you choose for delivery, the high volume of orders we handle during major holidays prevents us from guaranteeing delivery during those weeks. During these times, we may ask you during checkout to select alternate delivery dates in the event we cannot meet your originally requested date. Please keep this in mind when placing all your holiday orders.
During holiday periods, please make sure to read the Important Delivery Information posted throughout the Web site.
Additional Shipping Information
All shipments FOB 1-800-Flowers.com/FruitBouquets.com